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Our fair dinkum Aussie support team is available 24/7 to help you with any questions or concerns. Get instant help through live chat or reach out via email - we're here to help!
Live Chat
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Response Time: Instant
Availability: 24/7
Languages: English, Mandarin, Vietnamese, Korean
Email Support
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Email: support@playcrococasinoaustralia.org
Response Time: Within 2 hours
Availability: 24/7
Phone Support
Speak directly with our support team
Phone: +61 1800 CROCO1 (+61 1800 276 261)
Hours: 8 AM - 12 AM AEST/AEDT
Languages: English, Mandarin, Vietnamese, Korean
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Quick Help Categories
Account Management
- Registration help
- Password reset
- Account verification
- Profile updates
Deposits & Withdrawals
- Payment methods
- Transaction issues
- Processing times
- Fees & limits
Games & Technical
- Game not loading
- Browser issues
- Mobile problems
- Connection errors
Bonuses & Promotions
- Bonus terms
- Wagering requirements
- Free spins issues
- Promotion codes
Frequently Asked Questions
How do I verify my account?
Account verification requires a valid ID, proof of address, and payment method verification. Upload documents in your account settings.
How long do withdrawals take?
E-wallets: up to 24 hours, Credit cards: 1-3 days, Bank transfers: 3-5 days after account verification.
What are the wagering requirements?
Most bonuses have a 35x wagering requirement. Check specific bonus terms for exact requirements.
Can I set deposit limits?
Yes, you can set daily, weekly, or monthly deposit limits in your account settings under Responsible Gaming.
Are games fair and random?
All our games use certified Random Number Generators (RNG) and are regularly audited by independent testing agencies.
What if I forgot my password?
Click "Forgot Password" on the login page and follow the instructions sent to your registered email address.
Company Information
Support Hours
Get a Faster Answer: What to Have Ready
Our 24/7 live chat support team can usually solve most questions in a single chat, and it goes even quicker if you've got a couple of details on hand before you start typing. For account or verification questions, have the email address your account is registered under ready to go. For a payment query, your transaction reference number (found in your account history) lets us trace a deposit or withdrawal in seconds instead of minutes. If something's not working on the games side, note the game name and whether you're on desktop or mobile — pokies occasionally need a quick cache clear on older phone browsers, and knowing your device saves a round of back-and-forth.
Bonus-related questions move fastest when you've got the bonus code or promotion name in front of you, since wagering requirements and eligible games can differ between offers. And if you're raising a complaint rather than a general question, a short timeline of what happened and when helps our Aussie support team escalate it properly the first time, rather than asking you to repeat the story to a second agent.
Not sure which channel to pick? Live chat is the right call for anything time-sensitive — a stuck deposit, a game that won't load, or a question before you finish registering. Email suits anything that needs a document attached, like a screenshot of an error or ID for verification, since attachments don't work well over chat. Phone support is best reserved for account security concerns you'd rather not put in writing, or when a chat conversation has gone back and forth a few times without resolving — a five-minute call often clears up what a dozen chat messages can't.